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Return and Refund Policy

At [Urbanuniverse], we want you to love your elegant shoes. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Return Eligibility

  • You may claim a return within 10 days of delivery.

  • To be eligible for a return, you must provide a 360-degree video of the product you wish to return.

  • Please include a brief explanation of the reason for the return.

    Return Process

  • Contact Us: Reach out to our customer service team at [Urbanuniverse2024@gmail.com/call us at 6306285949] within 10 days of delivery to initiate the return process.

  • Submit Video: Provide the required 360-degree video along with your reason for return.

  • Receive Confirmation: Once we review your request, we will confirm your return authorization.

Refunds

  • Refunds will be processed within 10 days of receiving the returned item and after verification of the video and return reason.

  • The refund will be issued to the original payment method

Conditions for Returns:

  • Shoes must be in their original condition, unworn, and with all tags and packaging intact.

  • We reserve the right to deny returns that do not meet these criteria.

Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

If you have any questions or need assistance, please don’t hesitate to contact us. Thank you for choosing [Urbanuniverse] for your elegant footwear needs!

Gifts:

  • If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

  • If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

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