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Return and Refund Policy

At VougeBoxStore, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy to ensure a smooth experience.

Return Eligibility

  • You may request a return within 10 days of delivery.

  • A 360-degree video of the product is required to process the return request.

  • Please provide a brief explanation of the reason for your return.

Return Process

  1. Contact Us: Email us at vougeboxstore@gmail.com or call +91 6306285949 within 10 days of delivery to initiate the return.

  2. Submit Video: Share the required 360-degree video along with your return reason.

  3. Receive Confirmation: Once your request is reviewed, we will confirm your return authorization and provide further instructions.

Refund Policy

We aim to make refunds quick and flexible to enhance your shopping experience.

Processing Time:

  • Refunds are processed within 5-7 days after receiving and verifying the returned item.

Flexible Refund Options:

Customers can choose between:
✔ Full refund to the original payment method
✔ Exchange for another product of the same value

Hassle-Free Experience:

  • No deductions or hidden charges on eligible returns.

  • Our goal is to provide a seamless and stress-free return process.

Conditions for Returns

  • The product must be in its original condition, unworn, and with all tags and packaging intact.

  • Returns that do not meet these criteria may be denied.

Shipping Costs

  • Return shipping costs are covered by the customer, except in cases where the item is defective or incorrect.

Gifts

  • If the product was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned product, a gift certificate will be issued.

  • If the gift was not directly shipped to you, the refund will be sent to the original purchaser.

Contact Us

For any questions or assistance, feel free to contact us:
📧 Email: vougeboxstore@gmail.com
📞 Phone: +91 6306285949

Thank you for choosing VougeBoxStore! We appreciate your trust and look forward to serving you again.